Terms & Conditions
AAH Cars is a trading name of AAH Services Group Ltd. All transactions, policies, and procedures are governed by AAH Services Group Ltd’s internal regulations and by the laws of England and Wales.
These Terms and Conditions (“Terms”) set out the basis on which AAH Cars supplies vehicles and associated products or services to customers. By purchasing a vehicle or service from us, you agree to these
Customer Information
1. Accuracy: You must provide accurate and up-to-date personal details (name, address, contact information, proof of ID, and payment details).
2. Authority: You confirm that you are legally entitled to enter into this agreement.
3. Notification: Any changes to your details must be communicated to us promptly in writing.
Pricing and Payment
1. Prices: All vehicle prices are clearly displayed and include VAT unless otherwise stated.
2. Deposits: Deposits are non-refundable unless otherwise agreed in writing.
3. Payment Methods: We accept bank transfer, debit/credit card, or finance arranged through approved
4. Completion: Full payment must be received before the vehicle is released.
5. Late or Failed Payment: If full payment is not received by the agreed date, we reserve the right to cancel the sale and retain any deposit to cover administrative costs.
Vehicle Description and Condition
1. All vehicles are sold as described on the invoice or sales order. We make every effort to ensure accuracy, but minor variations or errors may occur.
2. Vehicles are sold roadworthy, with the mileage displayed considered correct to the best of our knowledge at the time of sale.
3. Unless otherwise stated in writing, all vehicles are used vehicles and may show signs of age-related wear.
Inspection and Test Drives
Warranty and After-Sales
1. Vehicles may include a statutory or extended warranty. The specific warranty period and coverage will be confirmed on your invoice or warranty document.
2. The warranty covers mechanical or electrical breakdown as outlined by the warranty provider. It does not cover wear-and-tear items (e.g. tyres, brakes, exhaust, bulbs, wipers, clutch wear).
3. Any repairs must be authorised in advance by AAH Cars or the warranty provider. Work carried out without approval will not be reimbursed.
4. The after-sales department operates Monday – Friday, 9 a.m. – 5 p.m. Only issues reported within those hours will be processed.
Cancellation, Returns and Refunds
1. You may cancel your purchase prior to collection by providing written notice to the selling branch.
2. Upon cancellation, any refundable sums (if applicable) will be returned via the original payment method.
3. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
4. If the vehicle is found to be defective, of unsatisfactory quality, or not as described, you must notify us immediately and return the vehicle to our premises at your own expense.
5. Rejection within 30 days: – You may reject the vehicle within 30 days of purchase for a full refund. – We may make a reasonable deduction for usage, mileage, or reduction in value (including additional ownership record). – Any third-party add-ons, warranties, or administrative fees are non-refundable. – Refunds will be processed within 14 days once the vehicle, V5C, and all keys have been returned. – Refunds are subject to inspection by our mechanical team to clarify there is no evidence of damage or tampering to the vehicle. – A £300 admin fee will be deducted from all refunds as per company policy.
Limitation of Liability
1. Our total liability for any claim shall not exceed the purchase price of the vehicle.
2. We will not be liable for indirect or consequential losses, including loss of earnings, inconvenience, or third-party costs.
3. Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence or for fraud.
Trade and Business Sales
Where a vehicle is sold on a trade or business-to-business basis, consumer protection provisions do not apply. The vehicle is sold as seen, tried, and approved, with no warranty implied or given, unless expressly stated in writing.
Data Protection
Your personal data will be handled in accordance with the UK GDPR and Data Protection Act 2018. Information may be shared with finance companies, warranty providers, or insurers as required to complete your transaction.
Governing Law
1. These Terms are governed by and construed in accordance with the laws of England and Wales.
2. Any disputes will be subject exclusively to the jurisdiction of the courts of England and Wales.
3. If any provision is found invalid or unenforceable, the remaining clauses remain in full effect.
Acceptance
By signing your invoice or proceeding with the purchase, you confirm that you have read, understood, and agreed to these Terms and Conditions.
